Virginia M. Fuentes-Rivera, known as Ginny, of Columbus, Ohio, joined ARC Healthcare, LLC in October of 2018. She served as Chief Operating Officer, primarily responsible for developing the organizational structure and operational processes to support the organization’s rapid growth, which was experienced as part of a large-scale provider network project. She was a key partner in the development of business rules for the software solution developed to streamline the provider contracting cycle process. Most recently, she has transitioned to the role of Chief Experience Officer. Ginny brings a passion for God’s Word, her nurturing heart to serve and her gift in leadership and administration to the ARC Healthcare executive leadership team.
She works to fulfill God’s mission and align her passions to re-introduce the spiritual component into healthcare, allowing individuals to focus on overall health; mind, body and soul. Ginny has been leading Managed Care Operations in the Healthcare Industry, both in the private and public sectors, for over 25 years.
She began her career with a Commercial-based payer and oversaw the Call Center Operations before transitioning into Medicaid Managed Care Operations. She previously served as the COO for a Fortune 500 Medicaid Managed Care company, leading the Claims Configuration, Member & Provider Appeals, Community Outreach, Provider Data Management, PMO, Delegation Oversight, Contracting and Provider Services departments. She was responsible for provider relations activities to support a robust network of providers, hospitals, ancillary services and delegated vendors to serve all product lines. Ginny is always eager to broaden her scope and always embraces a challenge. She has an enthusiasm for encouraging others and fostering a collaborative team environment. She has a unique passion to develop streamlined and paperless solutions that address barriers in the healthcare industry. She is excited to discover what the Lord has in store for the future as she continues to seek his guidance and discernment of the spirit in all her endeavors.
Ginny is happily married to her husband, Milton, and they are blessed to be the parents of six children and an amazing service dog. She is dedicated to ministering to her friends, colleagues, family and is an avid volunteer in the community.