Offering diversified solutions to guide Federal and State agencies

From business process outsourcing and scalable staffing, to our proprietary SaaS technology solution – ARC Government Services (ARC) is your trusted partner. Our support to government agencies optimizes service delivery in multiple industries.

ARC Government Services

ARC is a certified woman-owned, small, disadvantaged business with our primary operations in Columbus, Ohio.

Since 2012, we have provided a diverse range of innovative solutions including high-volume, seasonal, and specialized talent acquisition; call center operations; provider enrollment and management; healthcare consulting; business process outsourcing; and software as a service (Saas). Our core focus is wrapped in finding fiscally responsible solutions that meet our client's needs - giving us a track record of success.

Why Choose ARC Government Services?

Trusted Partner

ARC is a trusted partner of prime contractors and government agencies built on transparency, reliability, and commitment to their success. Our shared values serve as the basis of our company’s passion for exceptional service.

Fiscal Responsibility

Our focus is wrapped in finding fiscally responsible solutions that optimize service delivery and ensure compliance with regulatory requirements.

Certifications / Codes



DUNS: 081925854

Offering services for the following NAICS codes

Health Care & Social Assistance

NAICS Code Description
621399 Offices of All Other Miscellaneous Health Practitioners
621999 All Other Miscellaneous Ambulatory Health Care Services

Administrative Support Services

NAICS Code Description
561110 Office Administrative Services
561210 Facilities Support Services
561311 Employment Placement Agencies
561320 Temporary Help Services
561410 Document Preparation Services
561421 Telephone Answering Services
561422 Telemarketing Bureaus & Other Contact Centers
561439 Other Business Services
561499 All Other Business Support Services
561990 All Other Support Services

Professional & Technical Services

NAICS Code Description
541219 Other Accounting Services
541511 Custom Computer Programming Services
541512 Computer Systems Design Services
541513 Computer Facilities Management Services
541519 Other Computer Related Services
541611 Administrative Management & General Management Consulting Services

Finance & Insurance Services

NAICS Code Description
524291 Claims Adjusting
524298 All Other Insurance Related Activities

Transportation & Warehousing

NAICS Code Description
493190 Other Warehousing & Storage

ARC Government Services Commitment

ARC Government Services is committed to delivering innovative solutions with high-quality standards which create opportunities, remove barriers, improve outcomes, and increase efficiencies. Our experience in healthcare and staffing brings a new perspective to state and federal governments and focuses on optimizing service delivery and improving business processes that meets compliance.

Core Capabilities

Managed Care Consulting Services

Managed Care Consulting Services:

  • Business Process Assessment and Redesign
  • Corrective Action Plan Fulfilment or Development
  • Credentialing and Monitoring
  • Start of Health Care Delivery Implementation
  • Policy and Procedure Review and Development
  • Program and Project Management
  • Provider Network Development, Contracting, Network Adequacy, Gap Reporting, and Strategic Planning
  • Quality and Performance Improvement including KPIs, HEDIS Measures, and Medical Chart Review
  • Readiness Review and Planning – EQRO
  • Training Program Development and Delivery
  • Value-based Purchasing
Business Process Outsourcing (BPO)

Business Process Outsourcing (BPO):

  • Call Center Operations
  • Provider Network Development and Contracting
  • Credentialing, Recredentialing and Monitoring


  • Staff Augmentation
  • Talent Acquisition and Recruitment
  • Recruitment Process Outsourcing (RPO)
Software as a Service (SaaS)

Software as a Service (SaaS):

  • Fourleaf (
  • Contract Lifecycle Management (CLM)
  • Customized Workflow Configuration
  • Customer Relationship Management (CRM)
  • Document Management
  • Reporting and Data Analytics
  • Workflow Automation
Call Center Operations

Call Center Operations:

  • Business Process Outsourcing
  • Staff Augmentation
  • Call Center Consultative Services
Provider Network Development

Provider Network Development:

  • Business Process Outsourcing
  • Contract Rate and Language Negotiations
  • Network Adequacy and Gap Analysis
  • Provider Data Repository and Document Storage
  • Staff Augmentation
  • Single Case Agreements
  • Value-based Purchasing
Credentialing and Monitoring

Credentialing and Monitoring:

  • Primary Source Verification
  • Credentialing and Recredentialing
  • Ongoing Monitoring and Government Required Verification
  • Provider Data Repository and Document Storage

What our Clients are Saying

"I’ve been in contact centers for over 26 years, the majority of that in the healthcare space. Now, as the Principal of a consulting company, one of the most persistent challenges I face is understanding a client’s business quickly enough to help them scale it and make it more effective and efficient in a competitive and fast-adapting market. If I were asked to develop a Provider Network Solution, I would rely on ARC Healthcare in a heartbeat, they are a total turnkey solution owned and operated by one of the most dedicated and ethical leaders that I know."

Jason Ronczka

Principal - Union Forge Consulting

"The business team from ARC Healthcare has proven to be excellent resources to our organization. Their wealth of knowledge and experience is invaluable to our team and has accelerated our progress. The ARC Healthcare resources immediately blended in as part of the internal team and are always willing to jump in wherever needed. They present themselves with confidence and are flexible to the face-paced environment. I would recommend ARC without question and will most certainly use them again in upcoming projects."

S Murray

Sr. Director Strategy, HCSC

"Resilience, responsive, critical thinking, agility, supportive, active communications are just a few of the many traits that ARC Healthcare brings as a teammate. I have over 30 years of federal government and state/local contacting and acquisition experience, so I do NOT take lightly providing reference, testimonial or recommendations for companies that serve/support our government. With that said, ARC Healthcare is by far one of the best companies that I have had the pleasure of being teamed in delivering a service back to our government. JOT is part of a family of companies, and we are both excited and happy to consider ARC Healthcare a member of our greater family that all effort to deliver the best contracting support and services back to our federal and state government."

Cayetano S. Thornton

CEO, Just One Technology, Retired Naval Officer

Let's talk! ARC is here to help

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