Welcome to ARC Healthcare!

Whether you need support in a market analysis for future healthcare operations, are looking for a partner in call center support, or need a rapid network for the start of healthcare delivery, ARC wants to be your preferred partner.

ARC Healthcare - Where we optimize efficiency, streamline revenue, and provide operational improvements for hospitals, health systems, and managed care organizations across the nation.

ARC has been improving patient access for commercial and public sector clients since 2012. We provide cross-disciplinary healthcare consulting services including provider network management and contracting, strategic planning and implementation, call center support, business process outsourcing, and program and project management. Through 25 years of passion, intelligence, and true compassion, our team shares the ultimate goal of positive patient, provider, and client experience.

Download our Essential Questions Whitepaper

Why Choose ARC Healthcare?

Sustainable Results

Our powerful combination of service and results-oriented strategy helps clients sustain their business goals, overcome challenges, and improve performance. Our work is designed to be sustainable.

Shared Passion

Our team shares your passion of improving the healthcare landscape. The evolution of healthcare is constantly changing. ARC will help you navigate those changes and provide solutions aligned with your goals.

Fiscal Responsibility

ARC provides cost effective consulting services to meet your needs. We want you to be successful and our rates reflect the commitment to our clients. In providing fiscally responsible solutions, change is achievable.

Core Capabilities

ARC Healthcare is a full-service consulting and business operations agency that provides customized solutions to help our clients thrive. We are experts in Medicare Advantage, Medicaid, commercial health plan operations, and business process outsourcing. We understand the challenges facing health plans and the constant changes they face. With our combination of flexibility, due diligence, and process development, ARC Healthcare is the best choice for all your consultative needs.

Managed Care Consulting Services

Managed Care Consulting Services:

Business Process Assessment and Redesign
Corrective Action Plan Fulfilment or Development
Credentialing and Monitoring
Start of Health Care Delivery Implementation
Policy and Procedure Review and Development
Program and Project Management
Provider Network Development, Contracting, Network Adequacy, Gap Reporting, and Strategic Planning
Quality and Performance Improvement including KPIs, HEDIS Measures, and Medical Chart Review
Readiness Review and Planning – EQRO
Training Program Development and Delivery
Value-based Purchasing

Business Process Outsourcing (BPO)

Business Process Outsourcing (BPO):

Call Center Operations
Provider Network Development and Contracting
Credentialing, Recredentialing and Monitoring

Staffing

Staffing:

Staff Augmentation
Talent Acquisition and Recruitment
Recruitment Process Outsourcing (RPO)

Software as a Service (SaaS)

Software as a Service (SaaS):

Fourleaf (gofourleaf.com)
Contract Lifecycle Management (CLM)
Customized Workflow Configuration
Customer Relationship Management (CRM)
Document Management
Reporting and Data Analytics
Workflow Automation

Call Center Operations

Call Center Operations:

Business Process Outsourcing
Staff Augmentation
Call Center Consultative Services

Provider Network Management

Credentialing and Monitoring

Credentialing and Monitoring:

Primary Source Verification
Credentialing and Recredentialing
Ongoing Monitoring and Government Required Verification
Provider Data Repository and Document Storage

Let's talk! ARC is here to help

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What our Clients are Saying

"I’ve been in contact centers for over 26 years, the majority of that in the healthcare space. Now, as the Principal of a consulting company, one of the most persistent challenges I face is understanding a client’s business quickly enough to help them scale it and make it more effective and efficient in a competitive and fast-adapting market. If I were asked to develop a Provider Network Solution, I would rely on ARC Healthcare in a heartbeat, they are a total turnkey solution owned and operated by one of the most dedicated and ethical leaders that I know."

Jason Ronczka

Principal - Union Forge Consulting

"The business team from ARC Healthcare has proven to be excellent resources to our organization. Their wealth of knowledge and experience is invaluable to our team and has accelerated our progress. The ARC Healthcare resources immediately blended in as part of the internal team and are always willing to jump in wherever needed. They present themselves with confidence and are flexible to the face-paced environment. I would recommend ARC without question and will most certainly use them again in upcoming projects."

S Murray

Sr. Director Strategy, HCSC

"Resilience, responsive, critical thinking, agility, supportive, active communications are just a few of the many traits that ARC Healthcare brings as a teammate. I have over 30 years of federal government and state/local contacting and acquisition experience, so I do NOT take lightly providing reference, testimonial or recommendations for companies that serve/support our government. With that said, ARC Healthcare is by far one of the best companies that I have had the pleasure of being teamed in delivering a service back to our government. JOT is part of a family of companies, and we are both excited and happy to consider ARC Healthcare a member of our greater family that all effort to deliver the best contracting support and services back to our federal and state government."

Cayetano S. Thornton

CEO, Just One Technology, Retired Naval Officer